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Názov ITIL service strategy processes adoption in chosen SMEs in Poland Aut.údaje Magdalena Ciesielska Autor Ciesielska Magdalena 1980- (100%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Zdroj.dok. SCIECONF 2016 : 4th international virtual conference on Advanced scientific results, Žilina 6-10 June 2016. online, pp. 51-56. - Žilina : EDIS - Publishing Institution of University in Zilina, 2016 / Mokryš Michal ; Badura Štefan ; SCIECONF 2016 medzinárodná virtuálna konferencia Kľúč.slová malé a stredné podniky - malé a stredné podniky (MaSP) - small and medium-sized enterprises - small and medium-sized companies - small and medium enterprises ITIL service strategy inovácie v podnikaní - innovation in business Jazyk dok. angličtina Krajina Slovenská republika Systematika 358 Anotácia Modern IT companies turn their attention toward business oriented management of IT services. Achieving this task is strengthen by the existence of IT service management frameworks such as ITIL or ISO/IEC 20000. However, to adopt this approach the strategic management of IT services is to be deployed. Strategic management of IT service is important especially to small and medium sized enterprises, that are seeking for the competitive advantage. This article presents the results of primary research on 174 small and medium sized enterprises in Poland, aimed on assessment of attitudes toward ITIL Service Strategy adoption. URL http://www.scieconf.com/archive/?vid=1&aid=1&kid=90401 Kategória publikačnej činnosti AFD Číslo archívnej kópie 36619 Katal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Báza dát xpca - PUBLIKAČNÁ ČINNOSŤ 
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Názov Zastosowanie katalogu usług IT jako oferty dla MSP w Polsce Aut.údaje Magdalena Ciesielska Autor Ciesielska Magdalena 1980- (100%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Zdroj.dok. Przegląd nauk stosowanych, Nr. 9. S. 37-51. - Gliwice : Gliwicka Wyższa Szkoła Przedsiębiorczości, 2016 Kľúč.slová ITIL service strategy malé a stredné podniky - malé a stredné podniky (MaSP) - small and medium-sized enterprises - small and medium-sized companies - small and medium enterprises service catalogues Jazyk dok. poľština Krajina Poľsko Systematika 658 Anotácia Nowadays, the combination of product and IT service becomes popular. This phenomena forces enterprises, especially small and medium-sized, to undertake actions aimed at security of provision of IT service level, that has been negotiated with the client. The realization of that aim is not an easy task, and demand adoption of IT service management strategies by the enterprises. ITSM approach is based on satisfying client’s business needs by the IT service provider. The management of IT services in small and medium sized enterprises should begin from development and deployment of service catalog. This article describes the service catalog adoption as well as chosen processes of IT service management, on the basis of primary research. The research was conducted on 174 small and medium size computer programming enterprises in Poland. Kategória publikačnej činnosti AEC Číslo archívnej kópie 36620 Katal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Báza dát xpca - PUBLIKAČNÁ ČINNOSŤ nerozpoznaný