SYS | | 0292233 |
LBL | | -----naa--22--------450- |
005 | | 20221007092147.2 |
014 | | $a 2-s2.0-85102770863 $2 SCOPUS |
017 | 70 | $a 10.18778/0867-5856.30.2.24 $2 DOI |
035 | | $a biblio/232869 $2 CREPC2 |
100 | | $a 20210114d2020 m y slo 03 ba |
101 | 0- | $a eng |
102 | | $a PL |
200 | 1- | $a Customer satisfaction in Slovak spas: Case studies of Rajecké Teplice, Piešťany and Brusno $f Peter Čuka, Bohuslava Gregorová |
330 | | $a This work aims to present a customer satisfaction model using selected examples from the spa industry. Specifically, it is a presentation of the satisfaction of spa customers and visitors to the Slovak spa of Rajecké Teplice, in comparison with Piešťany and Brusno. Customer satisfaction is a multiple phenomenon which is evaluated mainly by qualitative methods. Our motivation is to draw attention to the difficulty and subjectivity of qualitative research concerning such satisfaction, especially at in-service facilities in selected Slovak spas. Customers ranked them and created a ‘top 12’, according to their importance in the subjective perception of spa environments, services, health services and attractions in terms of satisfaction. In addition, the result is a comparison of the individual satisfaction of spa customers in heterogeneous spa towns. Piešťany is the most important Slovak spa center, Trenčianske Teplice is a medium-sized spa town, and Brusno a small stagnant spa. |
463 | -1 | $1 001 umb_un_cat*0298019 $1 011 $a 0867-5856 $1 011 $a 2080-6922 $1 200 1 $a Turyzm $d Tourism $v Vol. 30, no. 2 (2020), pp. 85-90 $1 210 $a Łódź $c Uniwersytet Łódzki $d 2020 |
606 | 0- | $3 umb_un_auth*0179908 $a prírodné liečebné kúpele $X natural healing spa |
606 | 0- | $3 umb_un_auth*0037673 $a spokojnosť zákazníkov |
606 | 0- | $3 umb_un_auth*0114102 $a faktory spokojnosti $X satisfaction factors |
607 | -1 | $3 umb_un_auth*0199185 $a Rajecké Teplice (Slovensko) $X Rajecké Teplice (Slovakia) |
607 | -1 | $3 umb_un_auth*0106871 $a Piešťany (Slovensko) $X Piešťany (Slovakia) |
607 | -1 | $3 umb_un_auth*0121824 $a Brusno (Slovensko) $X Brusno (Slovakia) |
700 | -0 | $3 umb_un_auth*0001623 $a Čuka $b Peter $4 070 $9 50 |
701 | -1 | $3 umb_un_auth*0119445 $a Hrončeková Gregorová $b Bohuslava $f 1982- $g Gregorová $p UMBFP01 $9 50 $4 070 $T Katedra geografie a geológie |
801 | | $a SK $b BB301 $g AACR2 $9 unimarc sk |
856 | | $u https://czasopisma.uni.lodz.pl/tourism/index $a Link na zdrojový dokument |
T85 | | $x existuji fulltexy |