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Quality and efficiency of bank branch services
Názov Quality and efficiency of bank branch services Súbež.n. Kvalita a efektívnosť služieb v bankových pobočkách Aut.údaje Vlastimil Farkašovský, Ľubomír Pintér Autor Farkašovský Vlastimil 1988- (70%) UMBEF04 - Katedra financií a účtovníctva
Spoluautori Pintér Ľubomír 1972- (30%) UMBEF04 - Katedra financií a účtovníctva
Zdroj.dok. European financial systems 2016 : proceedings of the 13th international scientific conference, Brno, June 27-28, 2016. S. 141-148. - Brno : Masaryk University, 2016 ; European financial systems 2016 international scientific conference Kľúč.slová technická efektívnosť - technical efficiency kvalita - quality kartogramy SBM model technical efficiency Jazyk dok. angličtina Krajina Česká republika Systematika 334 Anotácia The goal of the paper is to deepen understanding between the two key indicators of bank branch production, the quality of services and the technical efficiency. The indicator of service quality is a composite indicator harmonized at the European level that includes the assessment of three main areas: the quality of customer service, the quality of sale of financial products, and customer satisfaction. The technical efficiency of the bank branches is analysed with the aid of non-radial SBM model by Tone. A spatial aspect is found to be a factor that affects both, quality and technical efficiency of the bank's branches. The paper reveals, that individual managers have still enough room to improve their skills in managing their branches. Kategória publikačnej činnosti AFC Číslo archívnej kópie 37200 Kategória ohlasu MEŠŤAN, Michal - MALIČEK, Maroš - ZOFAJ, Matej - KRALIK, Ivan. Changes in consumer credit market in Slovakia. In 5th international scientific conference on European financial systems 2018, Brno, 25th-26th June 2018. Brno : Masaryk University, 2018. ISBN 978-80-210-8980-8, pp. 402-409.
Katal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Báza dát xpca - PUBLIKAČNÁ ČINNOSŤ 
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