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1.Management of service level agreements in small and medium sized enterprises

Title	Management of service level agreements in small and medium sized enterprises
Author info	Magdalena Ciesielska
Author	Ciesielska Magdalena 1980- (100%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Source document	GV-CONF 2014 : proceedings in global virtual conference : 2nd International Global Virtual Conference, 7.-11. April 2014. online, s. 21-25. - Žilina : EDIS - Publishing Institution of the University of Zilina, 2014 / Mokryš Michal ; Badura Štefan ; Lieskovský Anton ; GV-CONF 2014 globálna virtuálna konferencia
Keywords	outsourcing - outsourcovanie service level agreement malé a stredné podniky - malé a stredné podniky (MaSP) - small and medium-sized enterprises - small and medium-sized companies - small and medium enterprises
Language	English
Country	Slovak Republic
systematics	330
Annotation	Nowadays enterprises change the profiles from product to service delivery. This paper describes and analyzes a management of Service Level Agreements (SLAs) in small and medium-sized enterprises in Poland. Management of services in service sector, especially in small and medium enterprises is not well described in the literature. Author analyses a current state of service level agreements’ management in small and medium enterprises, from management process perspective. This article provides useful information for organizations that would like to deploy SLAs management
URL	http://www.gv-conference.com/archive/?vid=1&aid=3&kid=30201-60&q=f6
Public work category	AFD
No. of Archival Copy	38411
Catal.org.	BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici
Database	xpca - PUBLIKAČNÁ ČINNOSŤ