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Title The Servqual method applied in the improvement process referred to hotel service quality Author info Ewa Wszendybył Author Wszendybył-Skulska Ewa (100%)
Source document Quality and Processes Improvement 2007. S. 118-123. - Saint Petersburg : Polytechnical University, 2007 / Štofková Jana ; Križanová Anna ; Borkowski Stanisław ; Szołtysek Katarzyna ; Štofková Jana ; Križanová Anna Keywords SERVQUAL kvalita služieb - quality of services zvyšovanie kvality hotelové služby - hotel services Language English Country Russian Federation systematics 338 Public work category AEC No. of Archival Copy E587 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ 
article
Title Quality and Processes Improvement 2007 Author info vedec. red. Stanisław Borkowski, Katarzyna Szołtysek, rec. Jana Štofková, Anna Križanová Another authors Borkowski Stanisław (Editor)
Szołtysek Katarzyna (Editor)
Štofková Jana (Recenzent)
Križanová Anna (Recenzent)
Issue data Saint Petersburg : Polytechnical University , 2007. - [157] s. Issue [1.] vyd. ISBN 5-7422-1727-7 Language English Country Russian Federation Public work category FAI Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ References (1) - PUBLIKAČNÁ ČINNOSŤ 
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