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Records found: 2  
Your query: Publisher = "Polytechnical University"
  1. TitleThe Servqual method applied in the improvement process referred to hotel service quality
    Author infoEwa Wszendybył
    Author Wszendybył-Skulska Ewa (100%)
    Source document Quality and Processes Improvement 2007. S. 118-123. - Saint Petersburg : Polytechnical University, 2007 / Štofková Jana ; Križanová Anna ; Borkowski Stanisław ; Szołtysek Katarzyna ; Štofková Jana ; Križanová Anna
    Keywords SERVQUAL   kvalita služieb - quality of services   zvyšovanie kvality   hotelové služby - hotel services  
    LanguageEnglish
    CountryRussian Federation
    systematics 338
    Public work category AEC
    No. of Archival CopyE587
    Catal.org.BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici
    Databasexpca - PUBLIKAČNÁ ČINNOSŤ
  2. TitleQuality and Processes Improvement 2007
    Author infovedec. red. Stanisław Borkowski, Katarzyna Szołtysek, rec. Jana Štofková, Anna Križanová
    Another authors Borkowski Stanisław (Editor)
    Szołtysek Katarzyna (Editor)
    Štofková Jana (Recenzent)
    Križanová Anna (Recenzent)
    Issue dataSaint Petersburg : Polytechnical University , 2007. - [157] s.
    Issue[1.] vyd.
    ISBN5-7422-1727-7
    LanguageEnglish
    CountryRussian Federation
    Public work category FAI
    Catal.org.BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici
    Databasexpca - PUBLIKAČNÁ ČINNOSŤ
    References (1) - PUBLIKAČNÁ ČINNOSŤ


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