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Title Implementation of service management system in small businesses: problems and success factors Author info Magdalena Ciesielska Author Ciesielska Magdalena 1980- (100%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Source document CER Comparative European Research 2014 : proceedings/research track of the 1st biannual CER Comparative European Research conference : international scientific conference for Ph.D. students for EU countries, London, March 17-21 2014. online, pp. 22-26. - London : Sciemcee Publishing London, 2014 ; CER Comparative European Research 2014 medzinárodná vedecká konferencia pre PhD. študentov z EÚ Keywords systém manažmentu služieb - service management system malé podniky - small businesses - small enterprises Language English Country Great Britian systematics 658 Annotation Small companies lack guidelines for management of service they provide and for service management system to support their efforts. Existing service management systems are addressed toward large companies mostly in ICT sector. Small and medium enterprises seek for cheap and effective solutions which enable them to effectively manage their service. This article aims to present conditions for implementation of service management system in small businesses. This article presents problems, reasons, success factors and benefits from implementing service management system in small businesses. The results have been obtained from small and medium enterprises in Poland. The results provide useful insights for companies and scientists interested in developing their own service management system. URL http://www.sciemcee.org/library/proceedings/cer/cer2014_proceedings01.pdf Public work category AFC No. of Archival Copy 36622 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ 
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