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Title Management of service level agreements in small and medium sized enterprises Author info Magdalena Ciesielska Author Ciesielska Magdalena 1980- (100%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Source document GV-CONF 2014 : proceedings in global virtual conference : 2nd International Global Virtual Conference, 7.-11. April 2014. online, s. 21-25. - Žilina : EDIS - Publishing Institution of the University of Zilina, 2014 / Mokryš Michal ; Badura Štefan ; Lieskovský Anton ; GV-CONF 2014 globálna virtuálna konferencia Keywords outsourcing - outsourcovanie service level agreement malé a stredné podniky - malé a stredné podniky (MaSP) - small and medium-sized enterprises - small and medium-sized companies - small and medium enterprises Language English Country Slovak Republic systematics 330 Annotation Nowadays enterprises change the profiles from product to service delivery. This paper describes and analyzes a management of Service Level Agreements (SLAs) in small and medium-sized enterprises in Poland. Management of services in service sector, especially in small and medium enterprises is not well described in the literature. Author analyses a current state of service level agreements’ management in small and medium enterprises, from management process perspective. This article provides useful information for organizations that would like to deploy SLAs management URL http://www.gv-conference.com/archive/?vid=1&aid=3&kid=30201-60&q=f6 Public work category AFD No. of Archival Copy 38411 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ 
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