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Performance excellence in higher education - focus on customer
Title Performance excellence in higher education - focus on customer Par.title Dosahovanie výnimočnosti na vysokých školách - zameranie sa na zákazníka Author info Denisa Malá, Helena Čierna Author Malá Denisa 1976- (50%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Co-authors Čierna Helena 1952- (50%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
Source document CRM 2008 : the international scientific conference, Pardubice, September 24th - 25th 2008 : proceedings of papers. S. 107-112. - Pardubice : University of Pardubice, 2008 Note abstrakt in: CRM 2008 : the international scientific conference: proceeding of the abstracts. - S. 24. - Pardubice : University of Pardubice, 2008. - ISBN 978-80-7395-130-6 Keywords vysoké školy - vysoké školstvo - universities and colleges zákazníci - customers satisfaction Language English Country Czech Republic systematics 378 658.893 Annotation The philosophy of the excellence model hac been succesfully applied in the private sector as a new way of thinking about organizations which are facing a new world situation. This new organizational working model us based on sensitivity towards those who are identified as customers. Public work category AFC No. of Archival Copy 10378 Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ 
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Number of the records: 1