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ITIL service strategy processes adoption in chosen SMEs in Poland

  1. TitleITIL service strategy processes adoption in chosen SMEs in Poland
    Author infoMagdalena Ciesielska
    Author Ciesielska Magdalena 1980- (100%) UMBEF03 - Katedra ekonomiky a manažmentu podniku
    Source documentSCIECONF 2016 : 4th international virtual conference on Advanced scientific results, Žilina 6-10 June 2016. online, pp. 51-56. - Žilina : EDIS - Publishing Institution of University in Zilina, 2016 / Mokryš Michal ; Badura Štefan ; SCIECONF 2016 medzinárodná virtuálna konferencia
    Keywords malé a stredné podniky - malé a stredné podniky (MaSP) - small and medium-sized enterprises - small and medium-sized companies - small and medium enterprises   ITIL service strategy   inovácie v podnikaní - innovation in business  
    LanguageEnglish
    CountrySlovak Republic
    systematics 358
    AnnotationModern IT companies turn their attention toward business oriented management of IT services. Achieving this task is strengthen by the existence of IT service management frameworks such as ITIL or ISO/IEC 20000. However, to adopt this approach the strategic management of IT services is to be deployed. Strategic management of IT service is important especially to small and medium sized enterprises, that are seeking for the competitive advantage. This article presents the results of primary research on 174 small and medium sized enterprises in Poland, aimed on assessment of attitudes toward ITIL Service Strategy adoption.
    URLhttp://www.scieconf.com/archive/?vid=1&aid=1&kid=90401
    Public work category AFD
    No. of Archival Copy36619
    Catal.org.BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici
    Databasexpca - PUBLIKAČNÁ ČINNOSŤ
    unrecognised

    unrecognised

Number of the records: 1  

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