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Servqual the method of figures´ analysis in a research of service quality
Title Servqual the method of figures´ analysis in a research of service quality Author info Ewa Wszendybył, Stanislaw Borkowski Author Wszendybył-Skulska Ewa (50%)
Co-authors Borkowski Stanisław (50%)
Source document Kvalita a spoľahlivosť strojov : 7. medzinárodné vedecké sympózium, 29.5. - 30.5. 2002, Nitra. S. 65-67. - Nitra : Slovenská poľnohospodárska univerzita, 2002 ; Kvalita a spoľahlivosť strojov medzinárodné vedecké sympózium Keywords SERVQUAL kvalita služieb - quality of services meranie kvality meranie kvality služieb Language English Country Slovak Republic systematics 33 Public work category AFC No. of Archival Copy E623 Repercussion category ROSAK, Joanna. Relation customer (patient)- provider as determinant of patient satisfaction of the stationary medical treatment in Poland. In ČOREJOVÁ, Tatiana – BORKOWSKI, Stanisław (red.). Quality Managment of Services. Žilina : EDIS Publishing company, 2006. ISBN 80-8070-573-9, s. 16-21.
GAJEK, Mariusz – BIERNAT, Andrzej. Examinations of bank customers satisfaction by the IP-map. In ČOREJOVÁ, Tatiana – BORKOWSKI, Stanisław (red.). Quality Managment of Services. Žilina : EDIS Publishing company, 2006. ISBN 80-8070-573-9, s. 83-87.
Catal.org. BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici Database xpca - PUBLIKAČNÁ ČINNOSŤ 
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