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CRM as an instrument to improving the level of marketing activities in tourism enterprises

  1. TitleCRM as an instrument to improving the level of marketing activities in tourism enterprises
    Author infoMarian Gúčik, Vanda Maráková
    Author Gúčik Marian 1945- (50%) UMBEF01 - Katedra cestovného ruchu
    Co-authors Maráková Vanda 1976- (50%) UMBEF01 - Katedra cestovného ruchu
    Source documentObchodné podnikanie a marketing v novom európskom hospodárskom priestore : zborník z medzinárodnej vedeckej konferencie, Bratislava, 7. - 8. október 2004. S. 453-459. - Bratislava : Ekonomická univerzita, 2004
    NoteBibl.: s. 459
    Keywords riadenie vzťahov so zákazníkmi - customer relationship management - CRM   enterprise managed by customer   lifetime value of customer   customer loyalty  
    LanguageEnglish
    CountrySlovak Republic
    systematics 338.48
    Public work category AFD
    No. of Archival Copy3022
    Catal.org.BB301 - Univerzitná knižnica Univerzity Mateja Bela v Banskej Bystrici
    Databasexpca - PUBLIKAČNÁ ČINNOSŤ
Number of the records: 1  

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